Always Here To Help

We always aim to deliver the best possible service and maintain the highest standards of service for everyone.But if you have particular concerns then we are here to help.

A guide to our complaints procedure

The purpose of the Complaints Policy is to ensure that any complaints are recorded and acknowledged.    

We aim to deliver and maintain high standards of service to all users. Occasionally things may not go according to plan or you may have particular concerns. If this is the case please contact us in the first instance. We will take your concern seriously and deal with it in a professional and non-confrontational manner. We will do our best to help resolve any concerns as soon as possible.

Complaint:
If you are not satisfied with our response to your concerns, you can make a complaint.
Formal complaints can be made in writing to:

Act On Dyslexia
C/O Solihull Well Being Clinic
15 Highfield Road,
Hall Green,
Birmingham,
B28 0EL

Or you can send an email to: info@actondyslexia.co.uk or speak to us in person on: 07735 458149.  
If the complaint cannot be resolved promptly, you will be informed that investigation is required. You will receive a response as soon as possible, within a maximum of 14 days.

Appeal to Third Parties
There is no regulated third party with regard to complaints about Support Worker Services. However you may wish to contact the school, college, disability adviser within your educational institution or your needs assessor or funding body to discuss your support.